Reach a person

Help Needed Now: Contacting Fatpirate Casino

Reach Fatpirate Casino support by live chat, e-mail or phone any hour of the day, every day of the year.

Contact support Licensed and audited since 2012

Paid out today

834,461 A$

7,131 Crew online now

Licensed in AnjouanOperating under license ALSI-929120 since 2012, audited by BMM Testlabs and iTech Labs

21-minute withdrawalsAverage payout in 21 minutes, up to A$71,000 per transaction, A$31M paid weekly

Bank-grade encryption256-bit SSL across all transactions, trusted by 173,000+ players

Answers your way

Fatpirate Casino Chat, E-mail and Phone

Whichever you choose, a person reads it and answers in plain language, no scripts.

Use live chat

Live chat suits a stuck deposit or a game that will not load, and someone answers in around four minutes at any hour. Keep your registered e-mail address handy, because support never asks for your password.

Start chat

Sending documents over

E-mail fits documents, statements and anything you want in writing. Write to [email protected] and expect a reply within twenty-four hours, so it is the slower route for a session in progress.

Write to us

Prefer to talk?

Phone helps when you want to talk it through out loud. Call +61 2 8096 8263 in AEST, where waiting averages five minutes and a person walks you through the next step.

Call now

Fatpirate Casino in Australia

Australian phone line, time zone and help contacts

Australian players get a number they can call without an international prefix and answers timed to AEST.

Reach us

Australian phone+61 2 8096 8263

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-929120

Help

Problem gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Details First, Waiting Second

Gathering them in one window before you write saves a second round of messages.

Registered e-mail address on the account
Player ID or account number
Payment reference for the transaction
Screenshots of the error or slot
Copy of the verification documents requested

Fatpirate Casino routing

Skip the Bounce Between Departments

Most delays come from a message sitting in a queue that cannot act on it.

Your account

General questions[email protected]

Document checking[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Personal data requests[email protected]

Business and partners[email protected]

Know When Someone Answers

When Someone Is There to Answer

Use this table when you are deciding whether to open chat now or write and wait.

Live Chat

Chat hours24/7

Chat first reply4 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 8096 8263

Phone waiting5 minutes

Getting a Second Look

How a Complaint Gets a Second Look

Reading it through means you know who to write to and what happens at each stage.

Put Your Complaint in Writing

Write to [email protected] with your account e-mail, what went wrong and the dates. A case number comes back so the same file follows your complaint.

Reading the First Reply

Read the reply against your own notes and send anything missing, such as a payment reference. Most complaints close at this stage once the details line up.

Fatpirate Casino Escalates Your Case

If the answer still does not fit, ask for the case to go to a senior agent and say plainly why the reply missed. That agent reviews the file again from the start.

Fatpirate Casino Hands Over the File

When the casino has answered and you still disagree, you may take the matter to the Anjouan Offshore Finance Authority as licensing regulator. Bring the case number and both replies with you.

Checking Who Runs the Site

Small Address, Full Licence Details

These rows matter when you want to see the entity holding the licence before you deposit.

Company

Legal nameFatpirate Casino LLC

Company number599072 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-929120

Written Contact

Support e-mail[email protected]

Fatpirate Casino Points You to Free Help

Gambling problems rarely stay inside one account. Independent organisations work outside every casino, including this one: Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register. Each offers a different kind of help, and all of them are free for players in Australia.

Gambling Help Online. Counselling, self-help tools and round-the-clock chat sit under one service, built for anyone worried about their own play or someone else's.

Lifeline Australia. Crisis support answers day and night for anyone in distress, whether or not gambling is the reason they pick up the phone.

BetStop National Self-Exclusion Register. One national register blocks you from gambling online across every licensed operator in Australia, and the listing can be arranged for a set period.

Full Article

Before You Ask

Answers First, Details After

Short replies to the questions that most often land with our support team.

trustWhat happens when I message support without my password?+

Details from your account settle most queries before a password is ever mentioned. Give your registered email address and the name on the account, and the team can open the right record from there. Nobody at support will ask you to share your password.

trustWhat if my verification takes longer than I expected?+

Documents are reviewed within sixty-four hours once everything arrives. Send proof of identity, proof of address and confirmation of your payment method together, since an incomplete set restarts the wait. You hear back on the outcome by email.

trustWhat if the first answer does not help me?+

Ask for the reply to be escalated, and say plainly what outcome you expected. If the answer still misses the mark, send the whole thread to [email protected] so a senior person reviews it. Should that fail too, the Anjouan Offshore Finance Authority is the body that licenses us.

trustWhy should I e-mail about my data instead of chatting?+

Your data belongs to you, so a request for a copy or for erasure can be made at any point. Write to [email protected] from the address registered on the account, which confirms it is really you. We reply with what we hold or with confirmation of deletion.

trustWhy is live chat open at three in the morning?+

Nothing closes overnight here, so support answers at any hour, every day of the week, in Australian Eastern Standard Time. Late-night questions about a stuck withdrawal reach the same team as daytime ones. Expect roughly four minutes on live chat, five on the phone and up to a day by email.

trustWhat if I want to check the license behind this site?+

Trading happens under license ALSI-929120, granted by the Anjouan Offshore Finance Authority in the company name Fatpirate Casino LLC. That number is the one to quote if a dispute ever leaves our own complaints process. Asking for it before you sign up costs nothing and tells you who stands behind the account.